It shows' that this company takes complaints serious, I am impressed! I went back to exchange my mask, and was helped by the Branch Manager Cassandra. Joe Williams, the Regional Vice President. Update: I was amazed at the fast response I got from Mr. It pains me to leave such a negative comment, but I am a paying customer and deserve better customer service. I wish there was a medical supply store closer to me, cause I don't even feel comfortable dealing with them now. So I just said O.K, and ended up with another sleepless night. She than went on saying, that if the next one isn't working, I will have to pay for the mask out of my own pocket. That way they would know for certain which mask to order for the future. I was told that there would not be an issue exchanging the mask, and to call a couple of days later to let them know if this mask was working for me or not. Also, she needed a reason why this mask was not working for me for the insurance. Why!? That was not what I was told. Dryden, she immediately told me that normally she tells her customers to give the mask at least a week. As a receptionist, just pass the call on to whoever it was directed to, and keep your negative comments to yourself. Who says that!? You get paid by the hour, I am sorry if I wasted your time with my explanation. After I was explaining why I was calling, she rudely said that there is no need to overexplain. I don't remember the phone receptionists name, but she wasn't very friendly. The fitting was last Thursday, April 22nd, and I gave the Tacoma Brach a call yesterday, April 27th. It's comfortable but doesn't stay sealed due to me tossing and turning at night. She didn't wanted to unnecessary charge my insurance, and then have to change it again. She also said that she would hold off right now ordering more masks for me until we knew for sure that this mask was the right fit for me. I would definitely give her customer service a five Star! I wasn't certain about the feel of the mask, so she suggested to give this Mask a try for a couple of days and if had any issue with it, to call and come back in and they would find something better suited for me. I wish I could remember her name, because she was awesome. Dryden assisted me with the mask fitting. Unfortunately, there was an emergency, and my appointment was rescheduled for the next day. So let me explain why I gave the Tacoma Branch a two star review. I work in retail, and know the importance of good reviews.
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